Dear Valued Customer,

Thank you for choosing NORMADAS! We take pride in providing high-quality skincare and haircare products and want you to have the best shopping experience with us. Please review our Exchange & Return Policy below.

Exchange & Return Policy

🔹 Eligibility for Exchange/Return:

• Items can be exchanged or returned within [X] days of purchase.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

🔹 Non-Returnable Items:

• Used or opened products.
• Items purchased on sale or during promotions.
• Gift cards and free promotional items.

🔹 How to Request an Exchange/Return:

1. Email us at [email protected] with your order details and reason for return/exchange.
2. Our team will review your request and guide you through the process.
3. Once approved, return the product to our provided address.
4. After inspection, we will process your exchange or refund within [X] business days.

🔹 Refund Policy:

• Refunds (if applicable) will be issued to the original payment method.
• Shipping charges are non-refundable unless the product was received damaged or incorrect.

For further assistance, feel free to contact us at [email protected]. We appreciate your trust in NORMADAS and are always here to help!

Best Regards,
NORMADAS Customer Support Team
📧 [email protected]